1. Return Eligibility
- You may request a return within 30 days of receiving your order.
- EU customers may have a statutory 14-day right of withdrawal, where applicable.
2. Conditions for Returns
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- A return request must be submitted within 30 days of delivery.
- Proof of purchase or an order number is required.
3. Non-Returnable Items
The following items cannot be returned:
- Used or customer-damaged items.
- Personalized or custom-made products.
- Items that cannot be returned for hygiene or health reasons.
- Gift cards (if applicable).
4. Return Process
- Contact support before sending any item back.
- Return instructions and the authorized return address will be provided after your request is approved.
- Returns sent without prior authorization may not be accepted.
5. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrectly shipped.
- If the return is due to our error, OneWeaves will cover the return shipping costs.
6. Exchanges
If you would like to exchange an item for a different size, color, or replacement (where available), please contact our customer support team. Exchanges are subject to product availability.
7. Lost Return Shipments
We recommend using a trackable shipping service and keeping proof of shipment. OneWeaves is not responsible for return packages lost or damaged during transit.