1. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 7 days of receiving your order.
Please provide:
- Your order number.
- A description of the issue.
- Clear photos of the item.
After review, we will provide either:
A replacement product, or a full refund.
2. Refund Processing
Once your returned item is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method within 3–7 business days. Processing times may vary depending on your payment provider.
3. Refund Amount
Approved refunds cover the purchase price of the returned item(s). Original shipping charges are non-refundable unless the return is due to our error or otherwise required by applicable law.
4. Partial Refunds
Items returned in a condition different from their original state, or with missing parts not caused by OneWeaves, may be eligible for only a partial refund or may not qualify for a refund.
5. Order Cancellations
Orders may be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the Return Policy.
6. Restocking Fees
We do not charge any restocking fees. Eligible returns are refunded according to this policy.